Introduction
Payblis SAS (“Payblis”, “Stixramp”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. In this Privacy Policy, the terms “Personal Data” or “Personal Information” mean any information relating to an identified or identifiable individual.
This Privacy Policy forms an integral part of the Payblis Terms of Service and describes how we collect, use, and share your personal data, as well as your rights under applicable data protection law, including the General Data Protection Regulation (GDPR).
We recognize that personal data protection is an ongoing responsibility, and we may update this Privacy Policy from time to time as our Services evolve or new regulatory requirements arise.
“You” in this Privacy Policy refers to a user of our Services (“User”).
Information We Collect and Process
Personal Data
We may collect and process the following categories of personal data:
Identification and contact details, including name, surname, date of birth, address, country, email address, and phone number;
Verification documents such as passport or ID data, utility bills, or other KYC/AML documentation;
Cryptocurrency wallet addresses (including return addresses), payment details, and transaction logs;
Technical data such as your IP address, browser type, operating system, and usage logs of the Services;
Records of correspondence with us, including email communications, support requests, and, where applicable, call recordings or access logs;
Information received from merchants, partners, service providers, or subcontractors in connection with the provision of our Services.
Other Data
We may also collect non-personal information, such as:
Browser and device data (e.g., IP, operating system, browser type, actions within the Site);
Cookie data, including time spent on the Site, pages visited, preferences, and traffic data.
How We Use Personal Data
We process your personal data in order to provide and improve our Services. Examples include:
To register and manage your account;
To process transactions and deliver digital assets;
To conduct KYC, AML, fraud, and other compliance checks;
To respond to your inquiries and provide support;
To notify you of changes to our Services or Terms;
To maintain internal records and security monitoring;
To comply with legal and regulatory obligations.
We rely on contractual necessity, legal obligations, and our legitimate interests as legal bases for processing.
Retention of Personal Data
We retain personal data only for as long as necessary to fulfill the purposes described above or to comply with legal and regulatory requirements. Typically, this means up to seven (7) years after your last interaction with us, unless a longer retention period is required by law.
Use of Services by Minors
Our Services are not directed to individuals under 18 years of age. If you are under 18, please do not use our Services or provide any personal data to us.
How We Disclose Personal Data
We may share your personal data with:
Group companies and affiliates, where necessary for providing the Services;
Cryptix, our payment and cryptocurrency settlement partner, which manages payment processing and crypto delivery on behalf of Payblis SAS (Stixramp);
Merchants, in relation to the goods or services you purchase;
Service Providers, including compliance, payment, hosting, and IT support providers;
Business partners or acquirers, in case of a corporate transaction such as a merger or acquisition;
Authorities, auditors, or law enforcement, where legally required or to protect our rights and comply with applicable regulations.
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses are in place.
Your Rights
Under GDPR and applicable law, you have the following rights:
Access: to know what personal data we hold about you;
Rectification: to correct inaccurate or incomplete data;
Erasure: to request deletion of your data, subject to legal obligations;
Restriction: to request limitation of processing in certain circumstances;
Portability: to request transfer of your data to another controller;
Objection: to object to processing based on our legitimate interests;
Withdrawal of consent: where processing is based on consent, you may withdraw it at any time.
To exercise your rights, please contact us at the details provided below.
Cookies
Our Site uses cookies and similar technologies to distinguish you from other users, improve your browsing experience, and analyze traffic. For more details, please refer to our Cookie Policy.
Security
We implement appropriate organizational, technical, and administrative measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
Please note that no system or transmission over the internet is 100% secure. If you believe your interaction with us is no longer secure, please notify us immediately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the Site, and, where required, we will notify you by email or other appropriate means.
Data Protection Officer
We have appointed a Data Protection Officer (DPO). You may contact our DPO with any questions or concerns about our data processing practices:
📧 dpo@payblis.com
Contact
If you wish to contact us regarding this Privacy Policy or our handling of your personal data, please use the following details:
Payblis SAS (Stixramp)
📍 99 Avenue Achille Peretti, 92200 Neuilly-sur-Seine, France
📧 info@payblis.com
